Like most technology, there are benefits and risks when it comes to AI chatbots. On the positive side, AI chatbots have been able to enhance customer service and business automation helping companies be more productive and efficient. However, these bots are becoming increasingly sophisticated, making it easier for scammers to deceive consumers. With the ability to engage in fluid, human-like conversations, AI chatbots can be difficult to distinguish from legitimate interactions and fraudulent ones. Scammers are using them to steal personal information, manipulate emotions and execute financial fraud. Here are some of the common ways scammers are using AI chatbots.
Many scammers use AI chatbots to pose as customer service representatives from reputable companies. When users seek help online, they may unknowingly interact with a fraudulent chatbot that ultimately asks for sensitive information they are after, like passwords or credit card numbers. As a precaution, be suspicious of chatbots that ask for payment or personal information; reliable companies won’t ask you for that in a chat. If you receive a suspicious message, look up the company to see if it’s valid. In your search you may discover that the company has been accused of fraudulent activity.
Use caution when looking for love online. AI-powered romance scams are on the rise, with bots impersonating potential partners on dating sites and social media. These bots are programmed to build emotional connections before manipulating victims into sending money or sensitive information. Some signs of a scammer are few to no details in their profile, sending messages at odd times of the day and avoiding video or phone calls.
AI chatbots are becoming increasingly common on social media. For instance, a Facebook user might receive a message that their page violated regulations, and their page is at risk of being deleted. They might be asked to click on a link and provide their username and password. Some tell-tale signs that it’s a fraudulent message would be that the message isn’t Facebook branded or the link goes to a page that is not associated with Facebook.
As technology evolves, we must all make an effort to stay informed and be vigilant against such scams. ICC can help set your business up with key defenses to protect you and your data from scammers. We’ll put a comprehensive plan together that includes network security, email security and quality control reviews. Contact us to get started.
May 9, 2025
